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Payment Failures

If a User’s default payment method fails, Nomey utilizes Stripe’s AI-driven retry logic to maximize the chances of a successful payment. Only after all retry attempts have failed and Stripe have flagged the invoice as failed do we attempt to charge the fallback cards.

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Multiple Cards

When a user has multiple cards on file, Nomey follows a strict retry sequence to maximize payment success while minimizing operational complexity.

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Flow

  1. Default Card
    Stripe performs AI-guided retries on the default card automatically.
  2. Fallback Cards
    Only after all retries on the default card fail will Nomey attempt charges on the other cards on file.
    ⚠️ Non-default cards do not get AI-guided retries.

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Implications

  • Aligns with Stripe’s built-in retry logic.
  • Reduces risk of negative balances.
  • Provides clear guidance to customer support for troubleshooting failed payments.
  • Ensures a smooth user experience by minimizing payment disruptions.